10 Principles of Effective Feedback
From the moment you wake until you lay yourself to sleep, you are likely spending your day communicating with a variety of individuals ranging from bosses to co-workers to friends and family.
Working with experts, has taught me a lot about the importance of clarity and the use of feedback as part of a communication cycle. The best experts are the ones who know how to communicate clearly and who also help their clients communicate with clarity. They know how essential good listening skills are and where feedback can play a significant role in the success of a project or initiative.
One of the challenging aspects of today's work environment is that employees, whether they are individual contributors or managers, aren't given much in the way of so called "soft skills" training. As a result, people are working on projects without the basic ingredients for success. It's very telling that in survey after survey about enterprise software implementation that communication is listed as one of the top five failure points for an effort.
For the next several weeks this blog will discuss the various principles of feedback that have been proven over several decades to be highly effective. Whether you're a user of enterprise software or an expert who assists users, you can use these principles to improve your communications and making troubleshooting a more pleasant experience. In addition, these principles work well with on site team members as well as remote team members.
Next week's discussion will cover the first principle of effective feedback — specificity, how to communicate accurately and descriptively so that the receiver of your message has a clearer understanding of your communication.
So get ready to learn about effective feedback and how you can use it to achieve a more successful project.