What's the Big Deal? Why Did People Get Excited at Oracle OpenWorld?
At OpenWorld this year almost everyone that we talked with asked, due to great interest in the product, "Why did you build Xprtly!?"
After responding to that question, I realized that we were so excited to introduce Xprtly! that we had neglected to explain in detail why and how Xprtly! was developed.
So here is the information that will get you as excited about Xprtly! as your industry peers.
What is the importance of utilizing Xprtly!?
It was frustration that began the journey toward Xprtly!. This started when, as an enterprise software user, I encountered a problem with the company's enterprise software system. I called a couple of people in the company and while they wanted to help, they didn't have the answer to my issues. Next, I checked the software support site and all of the questions there didn't apply to my situation. I then did in depth research on the Internet and found plenty of entries for technical error messages, but of course none of them directly answered my question. After nearly four hours of searching, I decided that my "trial and error" approach so far would not get me any closer to a solution. What I really wanted and needed in that moment was an expert who could help me with a solution. It took me another three hours of experimenting before I found a work around. By that time, I'd spent an entire day trying to find a simple solution.
Years after this frustrating, time consuming, and costly experience, I was working as a consultant and I watched my clients' employees experiencing the same challenges that I had as an end user. They too were spending costly hours attempting to find answers to questions that should be readily available.
Fast forward to 2004
I was working as an engagement manager watching the teams work with their enterprise software clients. They had issues with alignment regarding their business operations, enterprise software being misconfigured, and/or partially configured. Then added to these major challenges, we would discover that, in many instances, the system integrator hadn't understood adequately what the customer needed or the clients hadn't expressed their requirements clearly to the system integrator's project manager and consultants. Irrespective of the miscommunication and who was responsible, there were major issues that needed to be addressed and fixed.
What If . . .?
I began to ask our clients' employees, consultants, and our project managers the same set of questions.
"What if we could find a way to manage interactions between enterprise software users and consultants?"
"What if we could shorten the time to find answers to the challenges that enterprise software creates?"
"What if we could measure the events and tasks so that we could predict difficulties or have benchmarks for the tasks involved?"
"What if this solution was accessible via your mobile device?"
Given the response to these "What if" questions I knew that we needed to, and could, build something that accomplished one or all of these. We would also help customers get better performance from their enterprise software, their consultants, AND change how consulting is performed by providing leverage to customers!
We started building Xprtly! in 2013 to change the customer-consultant relationship, thereby immensely benefiting the partnerships! I hope I have fully answered the questions we have been receiving by many, why Xprtly!.
Faun, Windsor, and the Xprtly! Team